You guys need to have dedicated people answering the phone. It took me three days and multiple calls to get a person to come out to look at my tree and the same hassle to set up an appointment to come do the job. I left messages multiple times and never had my calls returned. I was ready to go with a different company both times by the time I finally heard from you. Your employees were very professional and knowledgeable, and are the only reason I continued to use your company, they’re just let down by really difficult customer service.
Response from Taylor Tree Service:
Mr.colvin, Thank you for taking the time to complete this survey, I appreciate your feedback. I want to apologize for the lack of customer service you received. At the time we were serving you, my oldest son was on a lengthy hospital stay with pneumonia. We take pride in our customer service, we strive to serve our customers with the upmost professional, efficient and courteous manner. I will continue to further look into this issue and see where we can make the necessary changes to better assist our customers. I appreciate your business and I hope to serve you again for all your Tree Care needs. - Mr.Taylor
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